Shipping policy

Shipping Policy – EuroCan Distribution

Last updated: January 12, 2026

EuroCan Distribution (“EuroCan,” “we,” “us,” or “our”) ships products exclusively for business-to-business (B2B) wholesale and distribution customers. This Shipping Policy outlines order processing timelines, shipping options, Incoterms, pickup availability, risk transfer, and delivery practices.

This Shipping Policy forms part of, and should be read together with, our Terms of Service and Return & Refund Policy.

1. Shipping Regions

EuroCan currently ships to:

  • Canada (all provinces and territories)

  • United States, for approved trade accounts

  • Other international destinations by quotation and approval only

If shipping is not available at checkout, please contact info@eurocan.org.

2. Fulfillment & Shipping Model (Best Practice)

EuroCan operates on a buyer-paid shipping or customer collect model, which is standard practice in wholesale and distribution.

A) Carrier Shipping – Buyer Pays (Default)

Shipping costs are charged separately from product pricing.

  • Parcel shipments (Carrier Calculated Rates)
    Where enabled, shipping is calculated at checkout using real-time carrier rates based on destination, weight, and service level.

  • Freight, bulk, or oversized shipments (Manual / Quoted Rates)
    Shipping costs are quoted separately and confirmed prior to dispatch.

EuroCan reserves the right to select the carrier and service level unless the buyer provides written instructions or a carrier account for collect shipping.

B) Local Pickup / Customer Collect – Free

Where enabled, buyers may select Local Pickup / Customer Collect at no charge.

  • Pickup location and hours will be confirmed once the order is ready

  • Orders must be collected within the timeframe communicated by EuroCan

  • Identification or order confirmation may be required at pickup

C) Optional Free Shipping Promotions (Canada Only)

EuroCan may, at its discretion, offer limited free shipping promotions for parcel shipments within Canada only.

  • Promotions apply only where expressly stated

  • Freight, oversized, and expedited shipments are excluded

  • Promotions may be modified or withdrawn at any time

  • No free shipping is implied unless explicitly offered

At launch and as a default position, shipping is charged separately.

3. Order Processing Timelines

In-Stock Orders

  • Orders for in-stock items are processed and prepared for shipment within 7–10 business days following order acceptance and payment approval.

Seasonal / Future Stock Orders

  • For seasonal, pre-order, or future stock purchases, orders will be processed and shipped within 7–10 business days of stock arriving into Canada.

  • Estimated stock arrival dates are displayed on the order form or line sheet and are provided for planning purposes only.

  • Arrival dates are estimates and subject to change due to manufacturing, transit, or customs factors.

Order processing time is separate from carrier transit time.

4. Transit Times & Delivery Estimates

All delivery dates and transit times shown at checkout or communicated by EuroCan are estimates only and are not guaranteed.

EuroCan is not responsible for delays caused by:

  • Shipping carriers or freight providers

  • Weather or force majeure events

  • Customs clearance or border delays

  • Inaccurate or incomplete delivery information provided by the buyer

5. Incoterms, Title & Risk of Loss

Unless otherwise agreed in writing, shipments are governed by the following Incoterms® 2020 principles:

  • EXW (Ex Works) – Customer Collect / Carrier Collect
    Title and risk pass to the buyer when goods are made available for pickup.

  • FCA (Free Carrier) – Standard Carrier Shipping (Canada)
    Title and risk pass to the buyer when goods are handed over to the carrier nominated by EuroCan.

  • DAP (Delivered at Place) – Where expressly agreed in writing
    EuroCan arranges delivery to the named place; duties and import taxes remain the buyer’s responsibility unless otherwise agreed.

In all cases, title and risk of loss pass no later than transfer to the carrier, unless expressly agreed otherwise in writing.

Carrier pickup scans or delivery confirmations constitute proof of transfer or delivery.

6. Shipping Costs, Taxes, Duties & Customs

Shipping Charges

  • Shipping is charged to the buyer unless otherwise agreed in writing

  • Additional charges may apply for fuel surcharges, oversized cartons, liftgate service, appointment deliveries, or re-delivery

Canadian Taxes

Applicable GST/HST/PST/QST is charged based on the ship-to location and applicable law.

International Shipments

For shipments outside Canada:

  • Buyers are responsible for all duties, import taxes, brokerage fees, and customs charges

  • Buyers may be required to act as Importer of Record

  • EuroCan is not responsible for customs delays or refusals

7. Shipping Address Accuracy

Buyers are responsible for providing complete and accurate shipping information, including:

  • Legal business name

  • Delivery address and unit/suite

  • Contact name and phone number

EuroCan is not responsible for delays, losses, or additional costs caused by incorrect or incomplete address details. Any re-shipping or rerouting charges will be billed to the buyer.

8. Freight, Bulk Orders & Special Handling

Large or bulk orders may ship via freight (LTL or FTL) and may require:

  • Dock access or scheduled delivery appointments

  • Pallet handling

  • Liftgate service (if no dock is available)

Buyers must advise EuroCan in advance of any special delivery requirements. Additional fees may apply.

9. Partial Shipments

EuroCan may ship orders in multiple shipments due to inventory availability, warehouse location, or operational efficiency. Tracking details will be provided where applicable.

10. Delivery Issues, Damage & Shortages

All shipments must be inspected immediately upon receipt.

Claims for:

  • Transit damage

  • Shortages

  • Incorrect items

must be reported within five (5) calendar days of delivery, in accordance with our Return & Refund Policy.

Claims must include photographs of:

  • Outer cartons and shipping labels

  • Inner packaging

  • Affected products

Claims reported outside this window may be denied.

11. Contact

For shipping quotes, pickup coordination, or logistics inquiries:

EuroCan Distribution
Email: info@eurocan.org